Shipping and Returns
Shipping Policy
Do you ship overseas?
Worldwide shipping is available now!
Free US shipping: over USD $100;
Free international shipping: over USD$300;
Free shipping on any orders to China.
How long will it take to get my order?
Please allow 1 to 2 business days for us to receive and process your order. It also depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout
Refund Policy
RETURN SHIPMENT WINDOW
You may return the items postmarked within 14 calendar days of receipt. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Returns must be requested within 14 days of receipt and items must be received within 21 days of purchase date. Items received after 21 days or with the security tag missing or removed cannot be returned.
HOW TO REQUEST A RETURN ONLINE
Returns will not be processed unless they go through our Returns Manager, please reach out to us at customer@wgempire.com and provide your order number and reason for return.
- We offer returns and exchanges for full-price purchases and are happy to help you find your perfect fit.
- For FINAL SALE items, we are unable to process returns, exchanges, or store credits.
- All orders Ship from NYC -- Shipping Costs are Non-Refundable.
- We only accept returns on domestic orders.
- International orders are final sale only and may not be returned or exchanged. VERAFIED is not responsible for international shipments lost in transit.
- Please note, original and return shipping fees will not be credited back upon return.
ITEMS cannot be refunded or exchanged：
- Swimwear, Lingerie.
- Final Sales items.
- Returned item received after 21 days of purchase date.
- International orders outside the U.S.
If merchandise is returned in violation of our policy, the items will either be sent back to you or disposed of.
You will be refunded to your original form of payment after we check the conditions of your returned items. Please note, the return shipping charges are not refunded unless there is a defect in the merchandise.The shipping label you may print and a label fee of USD $12.95 will be deducted when your item is processed. Please allow up to 5-7 business days for your refund or exchange to be processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.
No price adjustments for prior purchases.
Just email us directly and we’ll take you through the process.
Exchange Policy
We would love to help you with the size exchanges for full-priced items.Please contact us at customer@wgempire.com within 7 days of the package delivery date.