Refund policy
RETURN SHIPMENT WINDOW
HOW TO REQUEST A RETURN ONLINE
You can request a return through your order page online or email us at customer@wgempire.com with and provide your order number, item(s) you'd like to return, and reason for return.
- We offer returns and exchanges for full-price purchases and are happy to help you find your perfect fit.
- We are unable to process returns, exchanges, or store credit for any Final sale items.
- All orders ship from NYC, and shipping costs are non-refundable.
- We only accept returns and exchanges on domestic orders within the United States.
- International orders are Final Sale only and may not be returned or exchanged. VERAFIED is not responsible for international shipments lost in transit.
- Please note, original and return shipping fees will not be credited back upon return.
ITEMS cannot be refunded or exchanged：
- Swimwear, Lingerie.
- All Final Sale items.
- International orders outside the U.S.
EXCHANGE POLICY
We do not offer direct exchange services. If you want to return your current product for another product in our collection, please contact us to initiate a return at customer@wgempire.com within 14 days of your package delivery date. Please be sure to include your order number, the item(s) you'd like to return, and reason for return.
Our exchange process requires you to initiate a return for the item you wish to exchange. Once the item has been returned and inspected, we will issue a refund, with the return shipping and restocking fee of $12.95 deducted. You are welcome to place a new order for your preferred item at any time during this process.
DAMAGE OR DEFECT POLICY
If you believe your item arrived damaged or defective, please contact us at customer@wgempire.com within 5 business days of delivery so we can review the issue promptly.
To initiate a damage or defect review, you must include all of the following information in your email. We are unable to proceed without complete documentation.
Required Information (Mandatory)
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Order number starting with #VF (required to locate and review your order details)
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Clear photos or video in good lighting showing:
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Front, back, sides, bottom, and interior of the item
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Close-up, detailed images or video of the specific area of concern
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Clear photo of the batch number, if applicable
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This is typically found on a small tag inside the side seam of the bag (if present)
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Packaging Damage (If Applicable)
If there is damage to the outer shipping box, please also provide:
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Clear photos of all sides of the cardboard box
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A clear photo of the shipping label on the outside of the box
Once all required photos and/or videos are received, our team will review the materials and determine the best course of action in accordance with our policies if the issue is confirmed to be a manufacturing defect or transit-related damage.
Please note:
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Claims submitted without the required documentation will not be reviewed.
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Wear-and-tear, natural variations in materials, and characteristics inherent to leather or handcrafted items are not considered defects.
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Damage reported outside of the stated timeframe will be reviewed, but may not be eligible for resolution.